Level of Service Is Used to Describe the Degree of Service

question 288

Multiple Choice

Level of service is used to describe the degree of service provided to the customer. Three levels of service are provided by self-, ________, and full-service retailers.

• A) limited-
• B) total-
• C) involvement-
• D) obligation-
• E) fixed-

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Definitions:

Psychological Contract

An unwritten agreement that outlines mutual expectations, obligations, and benefits between employers and employees, beyond formal contracts.

Unwritten Expectations

These are the implicit or assumed standards or behaviors that are not formally documented but are understood and followed within a group or organization.

Employees

Individuals who are hired by organizations to perform specific duties in exchange for compensation.

Negotiation Process

The Negotiation Process is a series of steps undertaken by parties with contrasting interests to reach a mutually acceptable agreement or solution.