As a Dimension of Service Quality, the Ability to Perform

question 177

Multiple Choice

As a dimension of service quality, the ability to perform the promised service dependably and accurately is referred to as

• A)responsiveness.
• B)competence.
• C)courtesy.
• D)empathy.
• E)reliability.

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Definitions:

Equalizing Beams

Used in suspension systems, especially in heavy vehicles, to distribute load evenly across multiple axles for improved stability and wear reduction.

Frame Brackets

Components used to attach various parts to the main frame of a vehicle, providing structural support.

Air Suspension System

A type of vehicle suspension powered by an electric or engine-driven air pump or compressor, which pumps air into flexible bellows, typically made from textile-reinforced rubber.

Height Control Valve

A component in air suspension systems of vehicles that adjusts the ride height by controlling the air flow into or out of the air suspension bags.