When Theresa Martinez Relocated from the East to the Midwest

question 97

Multiple Choice

When Theresa Martinez relocated from the East to the Midwest, she needed to find a bank with offices in her new state. Several banks offered banking products (checking and savings accounts, loans, certificates of deposit) and other financial products (mutual funds, insurance) that were available from her former bank. After selecting U.S. Bank, Theresa needed some help with her accounts and went to visit her personal banker. She was very impressed with the banker's attitude and willingness to explain certain items to her in terms she could understand. The service Theresa received from the U.S. Bank representative exhibited __________ properties.

• A)credence
• B)expertise
• C)search
• D)experience
• E)customer relationship

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Definitions:

Secretes Acid

Refers to the process by which certain cells or glands in the body produce and release acid, such as the gastric glands in the stomach that secrete hydrochloric acid for digestion.

Digestive System

A group of organs responsible for the breakdown and absorption of food, and the elimination of waste.

Stomach

An organ of the digestive system responsible for breaking down food through mechanical movements and gastric acid secretion.

Hemorrhoids

Swollen veins in the lower rectum and anus, often causing discomfort, pain, and bleeding.