As a Dimension of Service Quality, Knowledge and Courtesy of Employees

question 153

Multiple Choice

As a dimension of service quality, knowledge and courtesy of employees and their ability to convey trust and confidence is referred to as

• A)reliability.
• B)responsiveness.
• C)competence.
• D)assurance.
• E)empathy.

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Definitions:

Dysmenorrhea

Pelvic cramping and pain experienced by some women during menstruation.

Prostaglandin Inhibitor

A class of drugs or substances that reduce the production of prostaglandins, thereby reducing inflammation, pain, and fever.

Ibuprofen

A nonsteroidal anti-inflammatory drug (NSAID) used to reduce fever and treat pain or inflammation.

Acetaminophen

A common pain reliever and fever reducer, also known as paracetamol.