The Appearance of the Environment in Which the Service Is

question 179

Multiple Choice

The appearance of the environment in which the service is delivered and where the firm and customer interact can influence the customer's __________ of the service.

• A)repeat usage
• B)evaluation
• C)exploitation
• D)utilization
• E)perception

---

Definitions:

Miracle Question

A technique used in solution-focused therapy where clients are asked to envision how their life would change if a miracle happened overnight, solving their issues.

Alternative Realities

The concept of realities that differ from the consensual reality, often explored in psychology, philosophy, and fiction.

Solution-focused Therapy

A form of brief therapy that focuses on exploring solutions rather than problems or underlying issues.

Therapist Expert

A professional in therapy who possesses specialized knowledge and skills in treating psychological or psychiatric conditions.