Inconsistency of Services Refers to the Fact That

question 67

Multiple Choice

Inconsistency of services refers to the fact that

• A)there is no regulation of service industries in terms of basic standards of quality.
• B)the quality of service provided by a firm is often inconsistent with its image.
• C)the performance of one employee may vary from the performance of another employee even though the same firm employs both.
• D)training and standardization of service delivery procedures cannot be accomplished.
• E)services have a varying degree of durability.

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Definitions:

Optic Nerve

The nerve responsible for sending visual signals from the retina to the brain.

Glaucoma

A group of eye conditions that damage the optic nerve, often due to abnormally high pressure in the eye, and can lead to blindness if untreated.

Intraocular Pressure

The fluid pressure inside the eye, essential for maintaining the eye's shape and proper function, but elevated levels can lead to glaucoma.

Refractory Error

Optical errors in the eye causing imperfect focus of light on the retina, leading to blurred vision; includes conditions like myopia, hyperopia, and astigmatism.