Organizations Attempt to Reduce the Inconsistency of Service Delivery Through

question 107

Multiple Choice

Organizations attempt to reduce the inconsistency of service delivery through

• A)higher incentives to employees for satisfactory performance.
• B)pay reductions and demotions for poor employee performance.
• C)the reduction of customer contact points in the service delivery process.
• D)standardization and training.
• E)employing technology.

Understand various theoretical perspectives on gender and their application to social phenomena.

Analyze the influence of gender on professional and personal life choices and challenges.

Interpret gender representations in media and their impact on societal perceptions.

Recognize the role of gender in shaping individual identities and interpersonal dynamics.

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Definitions:

Authoritarian

Characterizes a leadership or governmental style that demands strict obedience from its citizens or followers without allowing personal freedom.

Opinions

Personal views, judgments, or beliefs about a particular topic, which can vary greatly from person to person.

Sensitive

Refers to the capacity of an organism or device to detect or respond to stimuli or changes in the environment.

Longitudinal Study

A research design in which the same subjects are observed repeatedly over a period of time, enabling the study of changes and development.