The Two Basic Components of a Customer's Evaluation of a Service

question 22

Multiple Choice

The two basic components of a customer's evaluation of a service are

• A)expectations and customer contact.
• B)expectations and experience.
• C)intangibility and inconsistency.
• D)experience and credence.
• E)inconsistency and inseparability.

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Definitions:

Appreciation Messages

Communications that express gratitude or recognition towards someone for their efforts or achievements.

Important

Having great significance or value; likely to have a profound effect on success, survival, or well-being.

Significant Event

An occurrence of considerable importance, impact, or consequence in a person's life or in a particular field or domain.

Message of Appreciation

A written or oral expression of thanks, often given to acknowledge the help, support, or kindness of someone.