How a Person Establishes Expectations for a Service Not Yet

question 165

Multiple Choice

How a person establishes expectations for a service not yet experienced is influenced by word-of-mouth communications, personal needs, __________, and promotional activities.

• A)how the organization delivers its service
• B)past experiences
• C)competitive trends
• D)the economy
• E)consumer income

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Definitions:

String Objects

Instances in programming that represent sequences of characters used to manipulate text data.

Single Quotes

Used in programming to define a character literal or to create a string literal in some programming languages.

ASCII Character Set

A character encoding standard for electronic communication, representing text in computers with numbers assigned to letters, digits, and symbols.

Modulus Operator

A mathematical operator used to find the remainder of a division between two numbers.