A Person Can Establish Expectations for a Service He or She

question 164

Multiple Choice

A person can establish expectations for a service he or she has not yet experienced through word-of-mouth communications, personal needs, past experiences, and promotional activities. However, the actual experience(s) are determined by

• A)the way the organization delivers its service.
• B)the positive reinforcement from friends, family, and peers, after the service was provided.
• C)repeat encounters with the same service provider.
• D)psychological feelings of well-being.
• E)a formal post-purchase evaluation or questionnaire.

---

Definitions:

Spinal Cord

A long, thin, tubular bundle of nervous tissue and support cells that extends from the brain, running down the back, and acts as the main pathway for information connecting the brain and peripheral nervous system.

Meninges

Layers of connective tissue that enclose the brain and spinal cord.

Cerebrospinal Sheaths

Protective layers that surround the brain and spinal cord, consisting of the dura mater, arachnoid mater, and pia mater, collectively known as the meninges.

Acetylcholine

A neurotransmitter involved in many functions including muscle activation, heart rate, digestion, and brain processing.