There Are Five Key Dimensions of Service Quality

question 176

Multiple Choice

There are five key dimensions of service quality:

• A) reliability, responsiveness, competence, courtesy, and empathy.
• B) knowledge, responsiveness, respect, diligence, and honesty.
• C) honesty, respect, empathy, reliability, and diligence.
• D) reliability, competence, alacrity, fairness, and product knowledge.
• E) reliability, tangibility, responsiveness, assurance, and empathy.

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Definitions:

Current Liabilities

Current liabilities are a company's debts or obligations that are due within one year.

Free Cash Flow

A financial metric that represents the amount of cash generated by a company after accounting for capital expenditures, essential for evaluating its liquidity, flexibility, and overall financial health.

Net Income

The total earnings of a company after subtracting all expenses, including taxes and operating expenses, from its total revenues.

Operating Costs

Expenses associated with the day-to-day operations of a business, including rent, utilities, payroll, and materials.