As a Dimension of Service Quality, the Appearance of Physical

question 186

Multiple Choice

As a dimension of service quality, the appearance of physical facilities, equipment, personnel, and communication materials as a dimension of service quality is referred to as

• A)communication.
• B)responsiveness.
• C)competence.
• D)tangibility.
• E)empathy.

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Definitions:

Unintended Pregnancies

Pregnancies that are not planned ahead of conception, reflecting either a lack of desire for a child at any time or mistiming of pregnancy.

Proportion

A part, share, or number considered in comparative relation to a whole.

Lifetime Abortion Proportion

The percentage of women within a given population who have had an abortion at any point in their lives up to a certain age.

Hobby Lobby

An American chain of retail arts and crafts stores known for its involvement in a landmark Supreme Court case regarding religious freedom and contraception coverage.