The Notion That a Service Organization Must Focus on Its

question 216

Multiple Choice

The notion that a service organization must focus on its employees before successful programs can be directed at customers is referred to as

• A)internal analysis.
• B)internal marketing.
• C)external marketing.
• D)stakeholder marketing.
• E)employee marketing.

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Definitions:

Abstract Pattern

A concept or idea that lacks physical form, representing a complex set of relationships or processes in a simplified or theoretical way.

Perceptual Patterns

The regular and predictable ways in which people perceive the world around them, often influenced by culture, experience, and psychological factors.

Pattern

A repeated decorative design or a regularly occurring sequence of events, behaviors, or characteristics in a particular context.

Collection

The act of gathering items or data together from different sources or the group of items that has been gathered.