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The Internet Website USA.gov

question 276

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The Internet website USA.gov

Recognize the importance of explaining the fairness and reasoning behind negative decisions.
Learn how to present bad news in a manner that maintains a positive tone and relationship.
Understand how to end indirect claim messages positively and constructively.
Comprehend the appropriate manner to deny credits and adjust refusal messages.

Definitions:

Triple Check

The process of checking a medication three times before administering it. First check is when you take it from the storage container and match it to the MAR; second check is when you prepare the medication; third check is before you close the container or just before you administer the medication.

Vitamin B12 Shot

An injection containing vitamin B12, often administered to treat or prevent B12 deficiency and its associated symptoms.

Medical Assistant

A healthcare professional who performs administrative and clinical tasks to support patient care and the operation of healthcare facilities.

Oral Medication

Medicines taken by mouth to be absorbed through the digestive system, available in forms such as tablets, capsules, or liquids.

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