People Posing as Customers,who Are Paid to Check on the Quality

question 184

Multiple Choice

People posing as customers,who are paid to check on the quality of a company's products and services and write a detailed report on the experience,are referred to as

• A)mystery shoppers.
• B)customer ombudsmen.
• C)secret customers.
• D)Facebook "likers."
• E)repeat customers.

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Definitions:

HR Planning

The strategic alignment of an organization's human resource capabilities with its business goals, including recruitment, training, and workforce management.

Outsourcing

The business practice of hiring a party outside a company to perform services or create goods that traditionally were performed in-house by the company's own employees and staff.

Privacy, Ethics, and Culture

The interplay between maintaining individual privacy, adhering to ethical standards, and respecting cultural norms within a society or organization.

Operational Automation

The use of technology to perform tasks and processes in a business operation without human intervention, improving efficiency and accuracy.