The Key to Successful Servant Leadership Is Based on All

question 91

Multiple Choice

The key to successful servant leadership is based on all of the following guiding principles EXCEPT:

• A)service over self-interest.
• B)earning and keeping others' trust.
• C)centralized decision making and power.
• D)helping others discover their inner spirit.

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Definitions:

Empowerment

The process of increasing the capacity of individuals or groups to make choices and transform those choices into desired actions and outcomes.

Frontline Employees

Workers who interact directly with customers, playing a crucial role in customer service and satisfaction.

Service Quality

The measure of how well a delivered service matches customers' expectations and the perception of the service's excellence or superiority.

Emotional Support

Assistance provided through understanding, empathy, and solidarity to help someone cope with their emotional or psychological challenges.