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Charles Is in the Market for a New Lawnmower

question 67

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Charles is in the market for a new lawnmower.After speaking to an employee at the local hardware store,Charles agrees to buy a top of the line industrial lawnmower.When the transaction was done,the employees looks up at Charles and asks the following question; "Charles,are you aware you could double the warranty period to 4 years by purchasing complementary insurance for as little as $59.00?" What is the employee doing by asking this question?


Definitions:

Technical Specifications

Detailed description of the technical requirements, features, and performance of a product, system, or service.

Information Requirements

The details and criteria of information needed by users to complete tasks or make decisions effectively.

Highest-Ranking IS Manager

The senior-most executive in an organization responsible for overseeing the information systems strategy and ensuring alignment with overall business objectives.

Strategic Planning

A structured approach to creating a vision of the desired future, then outlining general goals or aims and planning a series of actions to realize this vision.

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