Which of the Following Terms Requires That Salespeople Be Empathetic

question 19

Multiple Choice

Which of the following terms requires that salespeople be empathetic, keep the message simple, create mutual trust and actively listen when dealing with a prospect?

• A)trial closes
• B)selling sequences
• C)following up
• D)persuasive communication
• E)objection handling

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Definitions:

Values Conflicts

Situations where there is a clash between differing beliefs or standards, leading to difficult choices or dilemmas.

Workplace Negatively

The impact of adverse conditions or attitudes in a work environment that can affect employee morale and productivity.

Lose-Lose Approach

A conflict resolution or negotiation strategy where all parties involved end up being worse off or not achieving their objectives.

Competitor

Someone who is most likely to try a win-lose approach to conflict resolution, especially if he or she is personally involved in the conflict.