The Textbook Identifies Several Barriers That May Prevent Customers from Providing

question 69

Multiple Choice

The textbook identifies several barriers that may prevent customers from providing a salesperson with referrals.Which of the following are NOT identified as barriers?

• A) clients do not want friends to thing they're being talked about
• B) client sees the salesperson being too good at his/her job
• C) client believes in the product but not the salesperson
• D) client does not believe the salesperson will be in their role in the future
• E) client does not benefit directly from providing the salesperson with the referral

---

Definitions:

Sensory Acuity

The sharpness or sensitivity of the senses, including the ability to detect subtle changes in the environment.

Weight Control

The practice of managing dietary habits and physical activity to maintain, gain, or lose body weight in a healthy manner.

Ability to Concentrate

The capacity to focus one's attention on a specific task or subject matter for an extended period.

Herman Ebbinghaus

A German psychologist known for his pioneering work on memory and learning processes.