Follow-Up Services the Needs of the Customer After the Sale

question 22

Multiple Choice

Follow-up services the needs of the customer after the sale to ensure strong customer satisfaction while maintaining communication with the customer.What are three simple questions salespeople should consider in developing a follow-up campaign?

• A) Why, Where, and How?
• B) Who, Why, and When?
• C) Who, When, and How?
• D) Why not, When, and With whom?
• E) None of these answers should be considered.

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Definitions:

Manipulate

To control or influence a person, situation, or system, often in a skillful but unfair or deceitful manner.

Personal Gain

The benefit or advantage that an individual receives or seeks from an action or decision, usually in the context of careers, business, or personal development.

Least Effective

Refers to processes, strategies, or actions that yield the poorest results compared to alternatives.

Empowerment

Empowerment refers to the process of giving individuals or groups the authority, confidence, and skills needed to take control of their own destiny and make decisions.