Relationship Selling Is the Creation of Customer Loyalty and Retention

question 7

True/False

Relationship selling is the creation of customer loyalty and retention.

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Definitions:

Memory

The cognitive process of encoding, storing, and retrieving information.

Retrieval

The process of accessing and bringing into conscious awareness information stored in memory.

Stored Information

Information that is retained in the brain or another storage system for retrieval and use at a later time.

Sensory Memory

The shortest-term element of memory, it is the ability to retain impressions of sensory information after the original stimuli have ended.