The Usage of CRM Systems Ensures Good Customer Service and Higher

question 4

True/False

The usage of CRM systems ensures good customer service and higher levels of retention.

---

Definitions:

Validating

The process of recognizing and affirming the validity or worth of an individual or a concept.

Wording Effects

The impact that the phrasing of questions or statements has on people's responses or perceptions, often studied in survey research and psychology.

Response Bias

The tendency of respondents to answer questions on a survey untruthfully or misleadingly.

Researcher Bias

The tendency for the preferences, beliefs, or prejudices of a researcher to influence the outcomes of their research.