The Ritz Carlton Hotel Chain Is Renowned for Its Service

question 12

Multiple Choice

The Ritz Carlton hotel chain is renowned for its service and individual treatment of its customers.All service staff and employees have note pads and are taught to record every little piece of information they learn about a customer.If a business traveler ordered soft pillows,only wanted martinis in his mini bar,and needed access to a fax machine,he would find all of these amenities in his room when he arrived.The Ritz Carlton is basing its one-to-one marketing on which of the following trends?

• A) the growing number of customers who do not have time to spend shopping
• B) the fact consumers do not want to be treated like the masses
• C) data mining capabilities
• D) the use of reward systems to increase brand loyalty
• E) the growing market for luxury products

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Definitions:

Anhedonia

A condition characterized by a diminished ability to experience pleasure from activities usually found enjoyable.

Mania

A mental health condition characterized by an extremely elevated mood, energy, and activity levels, often found in bipolar disorder.

Bipolar Disorders

A psychological disorder marked by severe fluctuations in mood, ranging from high periods of mania or hypomania to low phases of depression.

Fantasy Proneness

A tendency towards intense daydreaming and an active imagination, often leading to a rich fantasy life.