It Is Difficult to Achieve Consistency and Standardization of Services

question 131

Multiple Choice

It is difficult to achieve consistency and standardization of services because of which service characteristic?

• A) customization
• B) simultaneous production and consumption
• C) intangibility
• D) perishability
• E) heterogeneity

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Definitions:

Social Darwinism

The misapplication of Darwin's theory of evolution to social, political, and economic issues, promoting the idea that only the fittest individuals or societies survive and flourish.

Big Business

Large-scale commercial enterprises with significant influence on the economy, politics, and society.

Yellow Journalism

A style of journalism that emphasizes sensationalism over facts, often using sensational headlines and exaggerating stories to increase readership or influence.