The Gap Model of Service Quality Identifies Five Gaps That

question 86

True/False

The gap model of service quality identifies five gaps that can cause problems in service delivery and influence customer evaluations of service quality.

---

Definitions:

Opportunity Cost

The forfeit of not opting for the following most advantageous option when a decision is reached.

Good X

A placeholder term used in economics to represent a generic good or product in theoretical models and discussions.

Production Possibility Frontier

A curve depicting the maximum feasible amounts of two commodities that a society can produce with current technology and resources.

Trade-Offs

involve the balancing of factors or alternatives, where choosing one feature necessitates giving up another.