Jonathon Had a Problem When Submitting an Exam in His

question 143

Multiple Choice

Jonathon had a problem when submitting an exam in his online marketing class and he received a score of zero,so he sent an email to the professor explaining his problem. He was really worried because the exam was due that evening,and he was very pleased when the professor replied within an hour telling him that he scored a 90 on the exam. The professor's prompt reply to his inquiry is an example of which service quality component?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

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Definitions:

Typical Statute

A law established by a governing body that is common or expected within a particular legal framework.

Nuncupative Will

An oral will, declared by a testator in their final moments, intended for immediate distribution of personal property.

Homestead Exemption

A provision in the Bankruptcy Code that allows debtors to exclude a statutory amount of equity in the debtor’s place of residence and in property used as a burial ground when filing for bankruptcy.

Family Home

A residence where a family lives, often considered in legal contexts regarding its protection and rights against creditors or in cases of divorce.