Which Service Quality Component Is the Knowledge and Courtesy of Employees

question 167

Multiple Choice

Which service quality component is the knowledge and courtesy of employees and their ability to convey trust?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) tangibles

Identify the role of specific brain regions in processing visual information, including color constancy.

Describe the function and characteristics of on-center off-surround cells.

Explain the opponent theory of color vision and its initiation point in the visual system.

Differentiate between magnocellular and parvocellular cells including their inputs and the types of visual signals they process.

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Definitions:

Positive Face

An image of yourself that will be perceived as positive by others.

Social Self

Concept of self as reflected in social interactions with others.

Material Self

Concept of self as reflected in the total of one’s physical attributes and tangible possessions.

Spiritual Self

Concept of self based on thoughts and introspections about personal values, moral standards, and beliefs.