Using Customer Database Information to Offer Related Products to Customers

question 111

Multiple Choice

Using customer database information to offer related products to customers is called:

• A) incremental selling
• B) cross-selling
• C) relationship marketing
• D) informed selling
• E) synergistic selling

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Definitions:

Reflect

The act of thinking deeply or carefully about certain thoughts, experiences, or teachings to gain insights or understanding.

Shape

The external form, contours, or outline of an object or figure.

Psychological Techniques

Methods used in psychology to understand, diagnose, and treat mental health issues, including various forms of therapy and assessment tools.

Psychotherapy

involves the treatment of mental health problems through psychological techniques rather than medical interventions, fostering understanding and healthy coping mechanisms.