When Customer Expectations Regarding Product Quality,service Quality,and Value-Based Price Are

question 128

Multiple Choice

When customer expectations regarding product quality,service quality,and value-based price are met or exceeded,_____ is created.

• A) a value line
• B) a quality rift
• C) planning excellence
• D) customer satisfaction
• E) expectation satisfaction

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Definitions:

Hits

A term that often refers to the popularity or success of something, such as a website visit, song downloads, or the number of times a piece of information is accessed.

Signal-Detection Experiment

A method to measure the ability to differentiate between information-bearing patterns and random patterns that distract from the information.

Miss

In a psychological context, it can refer to a failure to perceive, understand, or achieve a particular target or outcome.

Stimulus

Any external or internal event or factor that elicits a response from our sensory system or psychological processes.