Service Firms Whose Customers Demand a Diverse Array of Services

question 74

Multiple Choice

Service firms whose customers demand a diverse array of services and are predisposed to participating in the service delivery,such as medical care,legal advice,and higher education,are better able to integrate the activities of highly differentiated activities through ___________ organizations.

• A)mechanistic
• B)organic
• C)sociotechnical
• D)"new"

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Definitions:

First line

The initial, preferred treatment or intervention for a specific disease or condition.

Defense

Measures, strategies, or mechanisms employed to protect against attack, harm, or damage in military, sports, or legal contexts.

Laboratory coat

A protective garment worn to prevent contamination of clothing and skin from hazardous substances in a lab setting.

Eye goggles

Protective eyewear that encloses the area surrounding the eye in order to prevent particulates, water, or chemicals from striking the eyes.