Examlex
Outline the key components of the mission statement.
Service Quality
The assessment of how well a service meets or exceeds customer expectations, often related to factors like responsiveness, assurance, and empathy.
Tangibility
The physical existence of a product, making it possible to touch, see, and directly experience it.
Service Quality
Evaluating how closely a provided service aligns with what the customer anticipated.
Responsiveness
The quality of reacting quickly and positively, often used in the context of organizations dealing with customer needs or market changes.
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