Responsiveness Is the Service Quality Component Most Valued by Customers

question 28

True/False

Responsiveness is the service quality component most valued by customers.

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Definitions:

Indirect Claim Message

An indirect claim message is a communication approach where the request or complaint is presented subtly, typically embedded within a context that first prepares the reader before addressing the issue.

Accusatory Language

Phrases or words that imply blame or responsibility for wrongdoing onto someone.

Specific Adjustment

A targeted change or modification made to improve or correct a particular situation, item, or process.

Announcing Negative News

The process of delivering unfavorable or disappointing information to individuals or groups in a manner that aims to minimize negative reactions.