Jonathon Had a Problem When Submitting an Exam in His

question 106

Multiple Choice

Jonathon had a problem when submitting an exam in his online marketing class and he received a score of zero,so he sent an email to the professor explaining his problem.He was really worried because the exam was due that evening,and he was very pleased when the professor replied within an hour telling him that he scored a 90 on the exam.The professor's prompt reply to his inquiry is an example of which service quality component?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

Analyze how social loafing occurs and its effects on group performance.

Identify the influences of group behaviors on self-perception and self-evaluation.

Understand the processes and effects of attributions and person perception.

Analyze theories related to prejudice, discrimination, and their origins.

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Definitions:

Virtue

A trait or quality deemed to be morally good and thus is valued as a foundation of principle and good moral being.

Freudian Theory

A psychological theory developed by Sigmund Freud that emphasizes unconscious motivations and conflicts as major factors influencing personality and behavior.

Ego

A part of the psyche that mediates between the conscious, the unconscious, and reality, often involved in self-perception and personal identity.

Temptation

A desire to do something, especially something wrong or unwise.