Services Have Four Unique Characteristics That Distinguish Them from Goods

question 54

Essay

Services have four unique characteristics that distinguish them from goods.Name and briefly define each of these four characteristics.Use the example of an airline to help describe each of the four characteristics.

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Definitions:

Indispensable

Absolutely necessary or essential for the functioning or success of something.

Organizational Setting

An organizational setting refers to the environment or context within which an organization operates, including its culture, structure, and processes.

Input Factor

A resource, material, or component that is used in the production of goods or services.

Task Performance

The execution or completion of a specific job or duty, often measured in terms of efficiency or success.