Which Business Process Is Based on the Activities Involved in Customer

question 33

Multiple Choice

Which business process is based on the activities involved in customer data collection,forecasting of future demand,synchronization of supply and demand by comparing production capacity to forecasts,and the development of activities to "smooth out" demand?

• A) Manufacturing flow management
• B) Customer service management
• C) Product development and commercialization
• D) Order fulfillment
• E) Demand management

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Definitions:

Working Backward

A problem-solving strategy where the solver starts from the desired goal and works in reverse order to reach the initial problem state.

Elimination-by-aspects

A decision-making model where choices are sequentially filtered based on specific criteria until one option remains.

Compensatory Decision-making

A decision-making process where individuals make choices by weighing the pros and cons of different options to compensate for weaker attributes by stronger ones.

Functional Fixedness

A cognitive bias that limits a person to use an object only in the way it is traditionally used, ignoring other possible uses.