Paul Operates Kayak

question 13

Multiple Choice

Paul operates Kayak.com,a company that allows customers to efficiently search company databases and find the best airline and hotel deals all over the Web.Kayak does not make bookings but rather provides recommendations for the best travel plans.Travel providers pay Kayak a commission for most customers who click through to their sites.Paul wants his users to have as short and sweet an experience on Kayak as possible.Time is of the essence in responding to any customer question,especially in this day where airfare can increase dramatically in just a couple of hours.Paul is devoted to:

• A) improving service delivery.
• B) maximizing queues.
• C) reducing discrepancies of assortment.
• D) reducing wait time.
• E) managing service capacity.

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Definitions:

Loperamide

An over-the-counter medication commonly used to reduce the frequency of diarrhea by slowing down gut movement.

Acute Diarrhea

A condition characterized by the sudden onset of frequent, loose, or watery stools, often lasting a few days and usually not longer than two weeks.

Antidiarrheal Drug

Medications designed to slow the movement of the intestinal tract to reduce diarrhea.

Melena

The passage of dark, tarry stools containing digested blood, indicative of upper gastrointestinal bleeding.