Explain the Importance of Interactions in a Customer Relationship Management

question 77

Essay

Explain the importance of interactions in a customer relationship management (CRM)system.Most colleges and universities have some form of CRM system.Describe an interaction that occurs at your institution.

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Definitions:

Collectivist

Pertaining to cultures or societies that prioritize group goals over individual ones, emphasizing community, cooperation, and interdependence.

Individualistic

A cultural or personal orientation that emphasizes independence, self-reliance, and the priority of individual goals over group objectives.

Power Distance

A cultural dimension that describes the extent to which individuals in a society accept that power in institutions and organizations is distributed unequally.

Cultural Differences

Variations in the values, beliefs, practices, and rituals among groups of people from different backgrounds.