________ Are an Example of a Financial Institution

question 46

Multiple Choice

________ are an example of a financial institution.

• A) Banks
• B) Insurance companies
• C) Finance companies
• D) All of the above

Understand the concept of organizational citizenship behavior and its dimensions.

Recognize the factors that contribute to job satisfaction.

Identify the effects of emotional labor on workers.

Recognize the role of emotional responses and decision making in job satisfaction.

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Definitions:

Performance On-the-job

The extent to which an employee executes their assigned duties and responsibilities effectively within their workplace.

Organizational Citizenship

The voluntary commitment of members to go beyond the required duties, benefiting the organization and its members.

Counterproductive Workplace

Behaviors or environments within a workplace that hinder organizational performance, employee productivity, or both.

Job Satisfaction

The level of contentment employees feel about their work, which can affect performance and retention.