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An Important Part of the Customer Service Responsibilities of a Cable

question 154

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An important part of the customer service responsibilities of a cable company relates to the speed with which trouble in service can be repaired.Historically,the data show that the likelihood is 0.75 that troubles in a residential service can be repaired on the same day.For the first five troubles reported on a given day,what is the probability that at least three troubles will be repaired on the same day?


Definitions:

Spend

To use money to pay for goods or services, or more broadly, to use resources or time for a particular purpose.

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A social norm dictating that people should repay, in kind, what another person has provided or done for them, fostering mutual cooperation and social bonds.

Free Gift

An item or service given without charge to a customer as an incentive or as part of a promotional strategy.

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Decorative items, often intricate and festive, used to adorn Christmas trees during the holiday season.

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