TQM Expands the Traditional View of Quality Beyond Looking Only

question 66

True/False

TQM expands the traditional view of quality beyond looking only at the quality of the final product or service to looking at the quality of every aspect of the process.

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Definitions:

Selective Exposure

The tendency of individuals to favor information that reinforces their pre-existing views while avoiding contradictory information.

Regret

A feeling of sadness, repentance, or disappointment over something that has happened or been done.

Blascovich and Colleagues

Refers to Jim Blascovich and his research team, known for their work in social neuroscience, including studies on social stress and biopsychosocial models of challenge and threat.

Social Facilitation

The tendency for people to perform differently when in the presence of others compared to when alone, often improving on simple tasks or tasks at which they are skilled.