Is CRM Software

question 129

Multiple Choice

Is CRM software?

• A) No, it is a total business objective consisting of hardware, software, processes, and goals
• B) Yes, it is the software solutions that make up a CRM system
• C) CRM is a process, not IT
• D) CRM is a way of thinking supported by the culture of business people and customers

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Definitions:

Judgments

The act or process of forming an opinion, conclusion, or decision after considering the available evidence or facts.

Attractiveness

The quality of being pleasing or appealing to the senses, particularly in a physical or aesthetic sense.

Propinquity Effect

The tendency for people to form close relationships with those who are geographically close to them.

Attracted

A feeling or response of being drawn towards someone or something due to their qualities, appearance, or characteristics.