What of the Following Is Not the Primary Focus of Customer

question 116

Multiple Choice

What of the following is not the primary focus of customer relationship management?

• A) Bottom-line initiative (reducing operating costs)
• B) Differentiation and focus (Porter's three generic strategies)
• C) Top-line initiative (revenue enhancement)
• D) Growing the organization (RGT framework)

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Definitions:

Cycle-Counting Personnel

Employees responsible for periodically counting inventory items to ensure accuracy without interrupting daily operations.

Inventory Holding Cost

The total cost incurred by holding inventory, including storage, insurance, spoilage, and opportunity costs.

Carrying Costs

Expenses associated with maintaining inventory, including storage, insurance, and opportunity costs.

Cycle Counting

An approach to stock audit where a limited selection of the inventory at a defined site is enumerated on a chosen date.