After the 1368 Overthrow of the Mongol Dynasty That Had

question 47

Multiple Choice

After the 1368 overthrow of the Mongol dynasty that had ruled China:

• A) trade along the Silk Road came to an end.
• B) European traders ceased to travel the Silk Road, but trade continued with Europe through Muslim middlemen.
• C) the silk trade with Europe ended, but the spice trade continued.
• D) Europeans forgot about China for the next two centuries.
• E) the extensive spice trade ended, but the silk trade continued and expanded.

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Definitions:

External Failure Costs

Costs incurred when a customer receives a defective product.

Appraisal Costs

Costs related to identifying defective units before they are shipped to customers.

Optimum Quality Level

The level of quality at which the total cost associated with quality management (including prevention, appraisal, and failure) is minimized.

Balanced Scorecard

A set of performance measures that provide a comprehensive view of the organization by recognizing the goals of shareholders, the satisfaction of customers and employees, and methods to improve the firms internal processes.