Anna Bought a Laptop from Cosmo-Z Electronics, Inc

question 80

Multiple Choice

Anna bought a laptop from Cosmo-Z Electronics, Inc.While working one day, the laptop suddenly crashed.Despite Anna's best efforts, she could not reboot it.She made a visit to the service centre, but they refused to check her laptop, saying that they did not have the requisite expertise.The centre also refused to make any alternative arrangements.Anna then decided to post her problems on Facebook to advise people not to buy computers from that company.This postpurchase review is an example of:

• A)affective components of attitude.
• B)nano-campaigning.
• C)limited problem solving.
• D)social risk.
• E)negative word-of-mouth.

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Definitions:

Cause-And-Effect Relationships

A connection between two events where one event (the cause) leads to the occurrence of another event (the effect).

Survey Method

A research method involving the collection of data from a predefined group of respondents to gain information and insights on various topics of interest.

Psychological Counseling

A therapeutic practice that uses psychological methods, particularly when based on regular personal interaction, to help individuals overcome challenges and improve their mental health.

Case Study

A detailed examination of a single subject (individual, group, or event) typically used for exploratory, explanatory, or descriptive research.