Operational Excellence Is Achieved By

question 49

Multiple Choice

Operational excellence is achieved by:

• A) ensuring an excellent supply chain management.
• B) maintaining excellent customer service.
• C) having products with high perceived value.
• D) focusing on retaining loyal customers.
• E) having a good physical location and Internet presence.

---

Definitions:

Redox Reaction

A chemical reaction where the oxidation states of atoms are changed through the transfer of electrons.

Oxidation State

The measure of the degree of oxidation of an atom in a substance, indicating the number of electrons lost or gained by an atom.

Reaction

A chemical process in which substances interact to form new products typically characterized by a change in properties.

Oxidation State

A numerical value that signifies the total electrons an atom gains or sheds to establish a chemical bond with a different atom.