Max, the Branch Manager of Money Tree Bank, Has Received

question 35

Multiple Choice

Max, the branch manager of Money Tree Bank, has received an email from a customer stating that a huge fee has been charged for his account and that he was not aware of such a charge when he opened the account.Max sends a reply expressing the bank's commitment to ethical practices and assures the customer that such events would not be repeated.Which of the following is most likely to be Max's next step to sort the issue?

• A)Assessing whether the organization has a strong ethical climate
• B)Examining the existing explicit rules governing the firm's transactions
• C)Creating a new code of ethics to match similar customer complaints in the future
• D)Determining what reward is appropriate for the staff member who generated the fees
• E)Making changes in the current code of ethics to match the overcharging behaviour

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Definitions:

Semantic

Pertaining to the meanings of words and symbols in language, dealing with understanding the meaning and structure of sentences.

Early-Selection Theories

Theories in cognitive psychology that suggest attention acts as a filter at an early stage of information processing, allowing only certain stimuli to reach awareness.

Sensory Input

The information that the brain receives from the senses, such as sight, sound, smell, touch, and taste.

Encoding

The initial process of transforming sensory information into a form that can be stored and recalled in memory.