In the Context of the 4E Framework of Social Media

question 59

Multiple Choice

In the context of the 4E framework of social media, building a positive relationship with customers in the hope of retaining their loyalty is primarily associated with:

• A)exciting the customer.
• B)educating the customer.
• C)experiencing the product or service.
• D)engaging the customer.
• E)evaluating the customer.

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Definitions:

Motion

The action or process of moving or being moved, applicable to physical objects, body parts, or even particles.

Anaphylactic

A severe and potentially life-threatening allergic reaction.

Multisystem Allergic Reaction

An allergic reaction that affects multiple organ systems in the body, potentially leading to more severe symptoms than those affecting a single system.

Rapid

Characterized by great speed or quickness of movement or action.