In the Context of Relationship Selling, the Salesperson and Support

question 128

Multiple Choice

In the context of relationship selling, the salesperson and support group is required to be ready to deal quickly with any issue, question, or problem that may arise.This service quality dimension can be most accurately termed as:

• A)reliability.
• B)responsiveness.
• C)assurance.
• D)empathy.
• E)tardiness.

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Definitions:

Correlation Coefficient

A statistical measure that indicates the extent to which two or more variables fluctuate together.

Scientific Approaches

Refers to the methods and strategies used by researchers and scientists to investigate and understand phenomena, usually involving systematic observation, measurement, experiment, and the formulation, testing, and modification of hypotheses.

Nonscientific Approaches

Methods or theories not based on or adhering to the scientific method, often relying on subjective interpretation or anecdotal evidence.

Groupthink

A psychological phenomenon that occurs within a group of people, where the desire for harmony or conformity results in irrational or dysfunctional decision-making outcomes.