Which of the Following Refers to the Difference Between a Firm's

question 60

Multiple Choice

Which of the following refers to the difference between a firm's perceptions of customers' expectations and the service levels it sets?

• A)Knowledge gap
• B)Standards gap
• C)Zone of tolerance
• D)Delivery gap
• E)Communication gap

---

Definitions:

Labour Market

The supply and demand for labor, where employers seek to hire workers and workers seek to find jobs.

Relative Worth

The value or importance of a job in comparison to other jobs within an organization, often determined for the purpose of establishing fair compensation levels.

Absolute Worth

The intrinsic value or fundamental importance of something, irrespective of its market value or conditions.

Direct Compensation

Monetary benefits provided to employees in exchange for their labor, including wages, salaries, bonuses, and commissions.