By Getting Employees to Meet or Exceed Service Standards, Firms

question 76

Multiple Choice

By getting employees to meet or exceed service standards, firms try to reduce the:

• A)standards gap.
• B)knowledge gap.
• C)zone of tolerance.
• D)delivery gap.
• E)communication gap.

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Definitions:

New Products

Items that have been recently introduced to the marketplace and offer new features, benefits, or improvements over previous versions.

Market Conditions

The characteristics and influences that affect the supply and demand for products and services in a particular market.

Successful

Describes achieving set goals or objectives through effective planning, execution, and evaluation, often associated with positive outcomes or profitability in a business context.

Create Value

The process of enhancing or increasing the worth of a product, service, or activity, often leading to a competitive advantage.